Confetti & Cocktails Return Policy

We want you to be completely satisfied with your purchase. We offer refunds and exchanges on all candles that meet the following conditions:

Eligible for Returns & Refunds

We accept returns and provide refunds for candles that are:

· Damaged or broken upon delivery

· Defective in manufacturing or materials

· Wrong item received

Return Conditions

· Returns must be requested within 48 hours of receipt

· Photos of damaged/defective items must be provided

· Original order number and proof of purchase required

· No refunds will be given for candles damaged due to improper handling or use

· Refunds will be issued to the original payment method

Return Process

1. Initiate Return o Contact customer service within 48 hours of receipt at info@confetti-cocktails.com

  • The subject should be “RETURN REQUEST ORDER # [ Place order number here]”.

  • Provide photos of damaged/defective item

  • Include order number and description of issue

2. Return Authorization

  • Please wait for return approval and instructions

  • Receive Return Authorization (RA) number

3. Refund Processing

  • Once approved, refund will be processed within 5-7 business days

  • You will receive email confirmation of your refund

  • Your refund will appear on original payment method within 7-10 business days

Exchanges

Products Eligible for Exchange

  • All regularly priced candles are eligible for exchange

  • Sale or clearance items are final sale and cannot be exchanged

  • Limited edition or seasonal collections are final sale

  • Gift cards are non-exchangeable and non-refundable


Condition Requirements

We can only accept exchanges for items that meet ALL of the following conditions:

  • The candle must be in new, unused condition

  • The glass vessel must be unbroken and unaltered

  • The wick must be in original condition (not trimmed or burned)

  • The wax must be in its original state (not melted)

  • All original packaging and labels must be intact

  • The product must not have been exposed to extreme temperatures

Time Frame

- Exchange requests must be initiated within 3 days of delivery

- Items received after the 3-day window will not be eligible for exchange

- Processing time for exchanges is typically 5-7 business days upon receipt of the returned item

Proof of Purchase

The following must be provided for all exchanges:

  • Original order number

  • Copy of receipt (digital or physical)

  • Email address used for purchase

  • Date of purchase

Accepted Reasons for Exchange

We accept exchanges for the following reasons:

- Preference for a different scent

- Incorrect item received

- Damaged item upon delivery (must be reported within 48 hours of receipt)

- Defective product

We do not accept exchanges for:

- Used or burned candles

- Items damaged due to improper handling

- Personal preference regarding scent strength

- Changes of mind on sale items

Exchange Process

1. **Initiate Exchange**

  • Contact customer service with your order number and exchange request at info@confetti-cocktails.com. The subject should be “EXCHANGE REQUEST ORDER # [ Place order number here]”.

  • Provide Accepted Reason for Exchange, Proof of Purchase (as detailed above).

  • After receiving and reviewing your request a you will receive a Return Authorization (RA) number if all conditions are met.

  • Please wait for approval before shipping

2. **Return Shipping**

  • Package item securely using appropriate materials

  • Include RA number on the outside of the package

  • Ship to the provided address

  • Customer is responsible for return shipping costs

  • We recommend tracking and insurance

  • Shipping for your exchanged candle will be provided at no cost to you

Shipping Guidelines

  • Please package your return carefully to prevent damage during transit

  • We recommend using bubble wrap and sturdy packaging materials (if available, suggest using packaging used to ship the candle to you)

  • We are not responsible for items damaged during return shipping

3. **Exchange Processing**

  • Upon receipt, items will be inspected

  • Approved exchanges will be processed within 5-7 business days

  • New item will be shipped at no additional cost

  • You will receive notification when your item is shipped

## Additional Terms

  • Only one exchange per order is permitted

  • Exchanges are subject to current stock availability

  • We reserve the right to refuse exchanges that don't meet our requirements

  • This policy applies to online purchases only

For questions or to initiate an exchange, please contact us at info@confetti-cocktails.com.

*This policy is effective as of January 1, 2024 and may be updated or modified at our discretion. Please refer to our website for the most current version of this policy.*